Customer Service

Hello.

On this webquest we are going to search and to know a little bit more about what customer service is. After doing this we are going to have a better understanding of it, so we will be able to discuss, ask and answer different things about customer service. 

You are going to take a virtual trip to different places related to Customer Service by visiting given websites. You will need to write down specific information about the places, services, what they do, etc. 

When you finish visiting and getting the information you will begin to create your own Customer Service Company.

First you are going to visit different sites about customer service. You are going to write down the information you consider important to create your own custoer service company. Search on the following links. 

Watch the Videos

https://www.youtube.com/watch?v=tn0veQ7_stI

https://www.youtube.com/watch?v=662iVSzi0AE

https://www.youtube.com/watch?v=DOdfwoYcWEM

Read the sites

http://smallbusiness.chron.com/start-customer-service-business-4345.html

http://recruiterbox.com/blog/how-to-set-up-a-small-business-customer-se…

https://www.salesforce.com/blog/2013/06/jeff-bezos-lessons.html

What to do?

Now that you have researched and wrote down all the important information you can start creating your proposal to create your own customer service company. 

Do a POWER POINT presentation and sell your idea. 

What services are you going to provide?

Where are going to be your sites located?

what will be the profile of your employees?

How much will you pay?

What will be the rules to attent the customers?

what will be the schedules?

How will get customers use your services?

etc

This is how you will be evaluated

Congratulations

Now you have your own Customer Service Company. You have succesfully collected and interpreted all the necessary information to create it. Now you are ready to start working. 

Good Luck

Baldacci, Kevin. (2013). 7 Customer Service Lessons from Amazon CEO Jeff Bezos. Retrived from:  https://www.salesforce.com/blog/2013/06/jeff-bezos-lessons.html

Brown L. David. (2013). What is customer service ? The 7 Essentials To Excellent Customer Service. Retrived          from https://www.youtube.com/watch?v=tn0veQ7_stI

Duggan, Tara. (2015). How to start a Customer Service Business. Retrieved    from: http://smallbusiness.chron.com/start-customer-service-business-4345.html

Jordan, Gere. (2015). How to Set Up a Small Business Customer Service Call Center. Retrieved from: http://recruiterbox.com/blog/how-to-set-up-a-small-business-customer-se…

Netherland Sales Froce. (2014). Becoming the Best Customer Service Company in The Netherlands. Retrived from: https://www.youtube.com/watch?v=662iVSzi0AE

Oginski. Gerry. (2014). "What do you DO?" "I Own a Customer Service Company" NY Medical Malpractice Lawyer Says. Retrived from: https://www.youtube.com/watch?v=DOdfwoYcWEM

Teacher: Lic. Danny Ramírez