Complain and Solving Problems

Introduction



Hello! 

Are you ready to learn new information and interesting phrases?

Here we go...

Can you mention some problems you have in high school? At home?

Do you complain about any situation?

Can you find solutions to problems?

Sometimes specific situations become a big problem, but, we can find a solution for them. Let's learn how to solve a problem in English.

Task

Your job is to try to look for solutions to different situations. You will have the opportunity to look at some websites provided to you and learn new phrase and vocabualry to give a solution and present a problem.

Also, you can participate in activities based on the information found in the web.

At the end, you will be able to express ideas, present a problem and find a solution.

 

 

Process

1.Watch the video and pay attention to the phrases and actions you can take when you need to complain.

[video:[video:https://www.youtube.com/watch?v=ibbTbisWfJk autoplay:1]]

Write the phrases you learned form the video. 

When and How can you complain? 

Mention some situations seeing in the video.

Now, look for the following video, you can find it, in this link 

http://www.linguahouse.com/esl-lesson-plans/business-english/9d6e7e3b-6…  

Chose the video Ex3-1

2.Identify the following details: 

Problem in the conversation

Possible solutions 

Solution 

What other solution could you give to the problem? 

What steps do we have to follow to solve a problem? 

3. Finally choose a specific situation and role play in front of the class, complaining and solving problems.

1. You are alone at a restaurant one night. After you finish the meal,
you discover that you had left your wallet at home. You also discover
that your cell phone is dead. You cannot remember any of your
friends’ numbers. The restaurant tells you that you MUST pay or
they will call the police. If you couldn’t ask a friend to bring you
money, how would you solve this problem?


2. You make plans to go out with your girlfriend on Friday night to
celebrate her birthday. On Friday afternoon, you suddenly remember
that your best friend also has a birthday party on the same night.
What would you do to solve this little problem?


3. One of your friends needed you to lend him 400 euro to buy a
motorcycle. He was supposed to have paid you 2 months ago. He
keeps telling you that he WILL give you the money. You really need
it NOW. How would you solve this problem?


4. Your brother allowed you to use his car for a few hours. While you
were using the car, you accidentally hit a stop sign and you damaged
the front of the car. You know your brother loves the car very much
and you are afraid of telling him about the damage. What can you do
to fix this situation?

Evaluation

Oral production will be evaluated using the following rubric 

Rubric : Complain and Solving Problems




Student Name:     ________________________________________

 

CATEGORY

4

3

2

1

Total

Content

Shows a full understanding of the topic.

Shows a good understanding of the topic.

Shows a good understanding of parts of the topic.

Does not seem to understand the topic very well.

 

Comprehension

Student is able to accurately answer almost all questions posed by classmates about the topic.

Student is able to accurately answer most questions posed by classmates about the topic.

Student is able to accurately answer a few questions posed by classmates about the topic.

Student is unable to accurately answer questions posed by classmates about the topic.

 

Posture and Eye Contact

Stands up straight, looks relaxed and confident. Establishes eye contact with everyone in the room during the presentation.

Stands up straight and establishes eye contact with everyone in the room during the presentation.

Sometimes stands up straight and establishes eye contact.

Slouches and/or does not look at people during the presentation.

 

Uses Complete Sentences

Always (99-100% of time) speaks in complete sentences.

Mostly (80-98%) speaks in complete sentences.

Sometimes (70-80%) speaks in complete sentences.

Rarely speaks in complete sentences.

 

Speaks Clearly

Speaks clearly and distinctly all (100-95%) the time, and mispronounces no words.

Speaks clearly and distinctly all (100-95%) the time, but mispronounces one word.

Speaks clearly and distinctly most ( 94-85%) of the time. Mispronounces no more than one word.

Often mumbles or can not be understood OR mispronounces more than one word.

 

Conclusion

Once you finish the Task and process you can evaluate yourself and see your score.

Good job, now you learned new information by looking for vocabualry on the internet and creating your own knowledge.

Congratulations! 

Credits

Google images 

Lingua house, innovation in learning.2008.Problem Solving.August 24th, 2016.

http://www.linguahouse.com/esl-lesson-plans/business-english/9d6e7e3b-6…;

Rebecca.July 25th 2014.Real English.August 2016.

Video from you tube https://www.youtube.com/watch?v=ibbTbisWfJk 

Teacher Page

My name is Guadalupe Bustos Bonilla 

This is my WebQuest and I hope you enjoy it a lot.