Grade 10 Business Studies: Concept of Quality

Introduction

Good morning learners. We are starting with a new topic for today's lesson. Please watch the following videos posted below.

https://www.youtube.com/watch?v=5qzGkLu-q3g

 

  • Quality Management

https://www.youtube.com/watch?v=0hzqHwu1i_I

  • Quality in relation to the Business Functions

https://www.youtube.com/watch?v=0F4SQmpNsGw

 

Task

Essay Task

You are required to write an essay based on the Concept of Quality.

Your essay should include:

Name and Surname on cover page

Maximum of 2 pages

Marks:40

Due Date: 9 September 2021

The following format should be used when writing your essay.

Introduction

Start your essay by writing the word Introduction as your first heading. You are required to underline all headings and subheadings in the essay. The introduction should have Two complete facts related to the topic. Do not repeat the given scenario as no marks will be rewarded for this.

Body

You are required to write the word body after the introduction. The body of the essay must be divided according to subheadings. The subheadings are the main points that you are required to write about or explain which will be given in the instruction. The bullets given need to be rewritten as subheadings. For every subheading provide a minimum of 4-5 full actual sentences on the relevant subheading. Do not repeat facts nor the information given in the scenario as no marks will be given for repetition.

Conclusion

Start with writing the word conclusion after your body. You are required to end your essay with a minimum of Two relevant and meaningful facts of the topic discussed without repeating any of the facts given in the essay. Summarise your key points by bringing the ideas together. No marks will be rewarded for repetition. It is important that your opinion is presented in the conclusion.

 

Resources

  • Nike Quality

https://www.youtube.com/watch?v=DLlS0N3UZhI

  • Difference between Adidas and Nike

https://www.shoesconsultant.com/nike-and-adidas-shoe/

  • Importance of Quality for a business

https://www.linkedin.com/pulse/why-quality-important-business-kumar-chetan

Additional Notes

Quality

Quality refers to a goods/service ability to satisfy a specific need and exceeds customers’ expectations on a continuous basis.

Quality Control

A system that ensures the desired quality is met by inspecting the final product to ensure that it meets the required standards.

Quality Assurance

Checks carried out during and after the production process to ensure required standards have been met at every stage of the process.

Quality Management

The process of managing all activities needed to ensure a business produces goods and services of consistently high standard.

 

Difference between Quality Control and Quality Assurance

Quality Control

Quality Assurance

Inspection of the final product to ensure that it meets the required standards.

Carried out during and after the production process to ensure required standards have been met at every stage of the process.

Achieved by sampling & Checking

Achieved by improving production processes

Emphasises required standards

Emphasises the customer

 

Importance of quality for businesses

  • Markets are highly competitive:

Customers are more

  • Knowledgeable & demanding
  • Prepared to complain about poor quality
  • Able to share information about poor quality (e.g. via email & social networking)
  • If a business can develop a reputation for high quality then it may be able to create an advantage over its competitors.

 

Quality helps business determine success in a number of ways:

  • Customer loyalty- they return, make repeat purchases and recommend the product or service to others.
  • Strong brand reputation for quality
  • Retailers want to stock the product
  • Fewer returns and replacements lead to reduced costs.
  • Attracting and retaining good staff.

 

Benefits of Greater Quality

  • Customer Satisfaction
  • Repeat Purchase
  • Customer Recommendation
  • Lower Marketing Costs
  • Higher Customer loyalty

 

 

Quality in relations to the different business functions

 

General Management

  • The correct decisions must be taken by management.
  • Management must set realistic goals for the business.
  • Ensure that employees have necessary resources to do their work/allocate resources effectively.

Financial function

  • Accurate records of all transactions must be kept.
  • Business should maximise profits by ensuring that money is used carefully and not wasted.
  • Financial team should be able to account for every cent spent and justify the quality it brings to the process.

Purchasing Function

  • Identification & Selection of reliable suppliers.
  • Establishing sound relationships with suppliers
  • Regular check-ups to ensure that goods are delivered on time.

Production Function

  • Products of good quality must be produced.
  • Sufficient quantity of products must be produced.
  • Clearly communicate the roles and responsibilities to the production workforce.

Public Relations

  • Regular communication with the media is essential.
  • All communications should aim to promote a positive image of the business.
  • Dealing quickly with negative publicity.
  • Positive feedback from public surveys on business image.

Marketing Function

  • Using pricing techniques to ensure a competitive advantage.
  • W1inning customers by satisfying their needs.
  • Effective product development and packaging.

Administrative Function

  • Information collection must be reliable.
  • Handle complaints quickly and effectively.
  • Make relevant information available for quick decision-making.

Human Resources Function
  • Ensure that the best candidate is appointed in vacant positions.
  • Employees must be placed in positions where their talents and skills could be used to the best benefit of the company.
  • Fair and equitable selection process.

 

Process

Instructions for Essay

Read the scenario below and answer the questions that follow

 

James Enterprise (JA)

James enterprise appointed Larry to hire and train new employees. Larry has requested Adam to provide him with the details of the salary bill. James has instructed Clint to ensure that the manufactured goods are of good quality standard. Themba will be responsible to provide management with the latest information regarding the industry.

 

 

Quality is necessary for businesses to ensure mistakes and defects are eliminated. Write an essay explaining how the following business functions can contribute to the quality of performance of the business.

  • Human Resource Function
  • Financial Function
  • Production Function
  • Administrative Function
  • Marketing Function
Evaluation

 Rubric

The rubric for marking of the essay according to FLASO

Facts

32 max

  • The maximum number of marks that will be rewarded for the amount of facts provided are 32.
  • The facts need to be in full sentences and should have a supporting sentence to obtain full marks per fact.  

Layout

2 max

  • 2 marks will be rewarded for writing the words introduction and conclusion with appropriate facts under each heading.

Analysis

2 max

  • 2 marks will be rewarded if All Headings addressed are correct.
  • 1 mark will be awarded if facts amounting to 16 marks have been provided.
  •  Write as many correct facts under each subheading which should amount to 16 marks of more in the body to obtain another 1 mark for analysis.

 

Synthesis

2 max

  • 2 marks will be awarded for synthesis if relevant facts are given. If you do not have synthesis you will receive no (-S).
  • 1 mark will be awarded for synthesis if some irrelevant facts are given. (1-S).
  • 0 marks will be awarded for synthesis if no relevant facts are given (2-S).

 

Originality

2 max

  • 2 marks will be awarded for relevant examples given in the essay.
  • It is advised that you provide an example at the end of the subheading that is applicable to one of the facts within the subheading.
  • The word example must be written before explaining the example and should be elaborated in the essay.
  • 0 marks will be awarded if no relevant examples are given.

 

4O max

 

 

 

The table below can be used as a guide for your response

            Single Tick

             Double Tick

                  Split Tick

1 mark at the end of the phrase

2 marks at the end of the sentence

Part marking

Quote

Suggest

Describe

Give

Advise

Explain

Identify

Propose

Distinguish

List

Define

Differentiate

Mention

Motivate

Discuss

Name

Outline

Analysis

State

Recommend

Elaborate

 

Classify

Show impact

 

Identify

Apply a technique

 

 

Evaluate

 

 

Compare

 

 

Tabulate

 

 

Justify

Conclusion

I hope through the various videos and notes which were posted you were able to learn a lot about quality and understand the various factors which contribute to the quality of a business product/service. It is also important to understand the role in which quality plays in the business functions. The essay task which you are required to write will prepare you for the exams when are provided with case studies and need to write two business essays. A reminder to please follow the instructions carefully to receive maximum marks. 

In preparation for next weeks lesson please watch the following video based on Forms of Ownership

 

https://www.youtube.com/watch?v=KGI1jfax9cc

 

Credits

 

Teacher Page

Nuraah Galvaan

Student number: 219085137

Nuraah219085137@gmail.com