Introduction
Good morning students, today we are starting a new topic that is called stress and crisis management. lets watch the 3 minutes video so that you may understand the importance concepts of the topic.
Task
Date : 24 August 2021
Task 4
Marks: 25
answer the following questions after watching the video that will follow
Question 1
1.1 Define the meaning of stress [2]
1.2 Outline the difference between positive and negative stress [2]
1.3 Discuss the causes of stress in the workplace [4]
1.4Explain the importance of stress [2]
Question 2
2.1 Suggest ways employees can manage stress in the work place [5]
2.2 Explain what is crisis management [5]
Process
Term 2
Topic : stress and crisis management
please watch this video learners so that you may understand the key concepts of stress and crisis management after the video there are notes explaining things that were thought on the video
1 Meaning of stress Stress is defined as a state of emotional or mental strain. The strain can affect memory/concentration and lowers the morale of employees. Stress refers to the harmful physical/emotional responses that can happen when there is conflict between job demands on the employee and the amount of control an employee has over meeting these demands. It is the wear and tear our bodies experience as we adjust to our changing environments
1.1 Causes of stress in the business environment Heavy workload/Unrealistic targets Long working hours Time pressures and deadlines Inadequately trained subordinates The necessity of attending meetings Work demands intruding on family and personal life Keeping up to date with new technology Conflict with those in the business with different beliefs and values Taking work home Interpersonal relationships with colleagues The amount of travel required by work Incompetent bosses Bullying or harassment Job insecurity Lack of accountability Lack of participation in decision-making Lack of finances, human resources or physical resources Poor working conditions A lack of power and influence Badly designed shift systems Changes in job description, management, in technology or in the economy√ Confrontations and conflicts Inadequate training
1.2 Importance of stress management in the workplace If stress is not managed effectively, it can get out of control and cause staff health issues. Stressed employees are more likely to miss work, both as a way to cope and due to health-related problems. Managing stress will curb absenteeism in order to maintain productivity at workplace Workers who suffer from stress often display poor judgement in crisis or emergency situations and this can be avoided through managing stress Grievances or complaints that lead to staff turnover can be addressed if stress is well-managed. Conflict and interpersonal problems can be avoided if stress is managed at the workplace. Having stressed and tired employees serving the public may lead to poor service and unhappy customers and this can be corrected through management of stress Stressed employees are more likely to cling to the old ways of doing things by resisting change and this can be controlled through proper management of stress. Constant stress can cause many problems for a business since it can become an unhealthy environment. Too much stress can become a barrier to success and lowers the performance of workers.
1.3 Ways employees can manage stress in the workplace Develop self-awareness to recognise the signs of stress and its causes. Create a balanced lifestyle and minimise extreme emotions. Exercise regularly and keep fit. Follow a balanced diet Get enough sleep and relaxation Replace negative self-talk with positive thoughts Apply good time-management skills Set personal realistic goals and targets Accept things one cannot change and focus on things one can control Practise time management
2 Definition of crisis Crises is an unforeseen event that can cause major changes in an organisation. It refers to the sudden and potentially disastrous events. It is time of intense difficulty/ trouble/ danger. An event that can harm the business’s stakeholders/ its property, finances / its reputation. Any situation that threatens people at home or work. Unforeseen event that can cause major changes in the organisation.
2.1 Examples of crisis in the workplace Loss of property due to fire Theft of assets and equipment. Breakdown in machinery Power outages An accident Serious illnesses without replacements Conflict Supply shortage A sudden increase in production costs Unforeseen drop in revenue Lawsuit Tight deadline Natural disasters, e.g. earthquakes, floods, etc.
Conclusion
learners please study and understand topic of stress
also the ways the importance of stress management
please watch this video in preparation of our next class
Credits
The resources that I have used in my lesson are : textbook Via afrika grade 11 , internet
Teacher Page
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