Introduction
Customer satisfaction can only be gained by meeting or exceeding customer expectations. There is an art to writing effective customer
satisfaction surveys. The idea behind questionnaires is to find out the opinion of customers.
Task
You own a restaurant. You should prepare a questionnaire asking the customers about their degree of satisfaction.
Process
Step1: watch a youtube video about how to write a questionnaire (go to resource 1).
Step 2: Read about preparing questionnaires. ( go to resource 2).
Step 3: Write the questionnaire then edit your own mistakes
Step 4: exchange the questionnaires with your friends- give opinions.
Step 5: present your questionnaire in class.
Resources
https://www.youtube.com/watch?v=FkX-t0Pgzzs
https://www.qualtrics.com/blog/customer-satisfaction-survey-questions/
Evaluation
|
Traits |
25 points |
25 points |
25 points |
25 points |
|
Function |
Purpose of the questionnaire is strong and clear.
|
Purpose of the questionnaire is present but could be stronger. |
purpose is less clear and weak parts remain. |
Purpose are not clear. |
|
Form & content |
Format of the questionnaire is clear. It includes all required information.
|
Format is mostly clear. It includes most required information. |
Format is confusing. |
Format is not clear at all. It misses a lot of information |
|
Effectiveness |
Questionnaire shows a very professional appearance, tone and style. |
Questionnaire shows an appropriate appearance, tone and style. Some inconsistencies remain. |
Questionnaire shows a less professional appearance, tone and style. Several weaknesses need attention or revision.
|
Questionnaire does not have professional appearance, tone, or style. Much revision is needed. |
|
Grammar & mechanics |
Writer follows all guidelines for spelling and grammar. Sentences are strong and varied.
|
Writer follows most guideline, but some sentences are unclear, or contain errors. |
Writer follows some guidelines, but sentences contain multiple errors and are difficult to understand. |
Writer hast difficulty following guidelines; most sentences contain numerous errors and cannot be understood.
|
Conclusion
Congratulations! You have learned a lot about budgets. This webquest helped you to decide the best way to manage your money and
determine your needs and wants.