Writing a letter of complaint.

Writing A Letter Of Complaint

Mr.Whyte

Deirdre 1

As we have already learned an essential part of becomming a good consumer is knowing your rights and knowing what to do when they are infrigned upon (broken). 

Sometimes it is necessary for a good consumer to write a letter to the seller of a faulty good or unsatisfactory service. In this task you are asked to write such a letter using microsft word. You should email your finalised letters to ewhyte@stmarysmallow.com

See page 42 of your textbook for help and raise your hand should you have any question.

Imagine you are Anna Reilly and are from;

Ramsgrange

New Ross

Co Wexford

On the 11th of November 2013 you purchased an outback Barbeques from;

Woodies DIY

North Main Street

Wexford 

However when you opened the box of the barbeque upon returning home you noticed the lid was cracked. Amemeber of staff in Woodies informed you that this was not the stores problem and you had to contact the manufacturer. You are not happy with this response and have decided to write a letter of complaint to the manager of the store.

Remember to include Proof of Purchase (find a picture of a receipt online) and an explantation of how your rights have been infringed upon (Broken). 

Use the microsfot word program on your computer to type your letter.

Raise your hand if you have a question.

 Include all of these points in your letter.

Letter writing (writing a letter of complaint) Nine point plan of letter writing:

1)     Name/ address of sender

2)     Date

3)     Name/ address of recipient

4)     RE

5)     Introduction

6)     Main body             

7)     Follow up

8)     Closing

9)     Signature and date

You are the teacher!!

Swap seats with your partner and review their letter!

Did they;

1. Include Address of sender? (Anna Reilly)

2. Adress of Receiver? (Woodies)

3. The date of writing?

4 Re: Reason for writing letter (Faulty Barbeque) 

5. Did they mention that they have attached a receipt?

6. Did they mention why the product waS FAULTY?

7. Did they mention how their rights have been broken by mentioning the relevant principal of the Sale of Goods and Supply of Services Act 1980?

8. Did they sign off correctly? (Yours sincerely or yours faithfully)

Mark your partner out of 8! Each of the above points is worth one mark.

Sample answer!

Ramsgrange

New Ross

Co Wexford

Woodies DIY

North Main Street

Wexford

13/11/2013

Re: letter of complaint about faulty barbeque

Dear sir/ madam,

On 11/11/2013 I purchased an “Outback barbeque” in your store, please find a copy of the receipt attached. I wish to make a complaint about this item.

On the day of purchase I was assembling the barbeque when I noticed that there was a crack in the lid of the barbeque, I immediately called the store to make a complaint. The manager on duty told me that this was not Woodies problem and that I would have to contact the manufacturer “Outback Barbeques”. I told the manager that I was unhappy with this response but he hung up the phone on me.

I am writing to inform you that my contract was not with “Outback Barbeques” it was in fact with Woodies and under the “Sale of Goods and Supply of Services Act 1980” this item was not fit for the purpose intended nor was it of merchantable quality. I demand a full refund or replacement for this faulty product as soon as possible or I will be required to take the matter further.

I look forward to a positive response,

Yours faithfully,

Anna Reilly 

Assessment for Learning.

This task offers a peer review section which enhances students understanding and learning byn providing student sthe opportunity to 'become the teacher' and evaluate a fellow student's work. They will be provided with the criteria for correction and will be asked to mark a fellow students letter of complaint out of 8 . This represents higher order learning as described in Gagne's 9 points of teaching (Evaluation).

Assessment of Learning.

Using formative feedback from students the teacher will be able to grasp the general level of learning and understanding in the classroom. Inform students that they should be getting at least 6/8 on their first attempt. This sets a formal target for students to achieve. Porvideing students with a 9 point plan for writing also provides structure and process for their work. Ask students to raise hands if their partner got 5/ 8, 6/8 etc.