Introduction
Good morning learners, Today we will be doing a new topic called Conflict and Stress Management in the workplace. please listen to the video below where I will be introducing the topic.
Task
Date: 27 August 2021
task 1
marks: 30
Read the following scenario and answer the questions below:
Sarah and Laycon work together at a business company. they were both assigned to work together on a big project which is due within 3 months. in the beginning they were both passionate and excited about working together on this project. as time went by and the deadline getting closer and closer, both of them were exhausted and grumpy and they lost all the excitement they had because the project was very demanding it required for them to work extra hours. one day Sarah couldn't make it to work because she was too exhausted, and that upset laycon because he had to work extra hours to fill the gap. when Sarah came back to work the next day laycon confronted her about how unfair it was for her not to go to work knowing that they have a lot of work that needs to be done they ended up having a heated argument in the office while everyone was watching. management called them to a meeting and asked asked them what their issue is, and they both responded that this project was weighing in on them and they are exhausted from not sleeping due to the project they asked management to get another person who can assist them with the project. management then told them if the project is too much for them to handle they will hire someone else to get the job done and they will lose their jobs.
Answer the following Questions:
| 1. | read the scenario carefully and identify the conflict in the workplace | 2 |
| 2. | describe the term conflict | 4 |
| 3. | what are the causes of conflict in the workplace | 6 |
| 4. | explain the importance of stress management | 8 |
| 5. | suggest 5 ways to resolve conflict in the workplace | 10 |
| TOTAL: 30 |
Process
TOPIC: conflict and stress management in the workplace
RESOURCES;
use the following links and resources to help you gain additional knowledge and understand the concept of conflict and stress management
1. conflict management: conflict in the workplace. https://youtu.be/irg-hbqqbxi
2. conflict resolutions.
3. causes of conflict.
- tight- deadlines that must be met especially by management
- work loading- especially when workers are expected to multi-task continuosly
- long hours
- confrontation and conflict with management among workers
- negative inter-personal relationships among workers
what is stress?
- Stress is a type of worry over a situation that may cause harm and may require physical, mental and emotional adjustments or response
- stress triggers what the biologists have called "the fight or flight response". the response entails a physical reaction to a dangerous situation which prepares the body either to engage in a fight or run away as fast as possible.
4. importance of stress management in the workplace.
- Too much stress can decrease productivity of workers
-
too much stress can cause depression, Exhaustion and illness.
-
management must be able to identify stressful situations ahead to reduce stress levels.
-
management must take steps to alleviate stress by means of good relationships and ongoing support
Evaluation
| QUESTIONS | CRITERIA | MARKS |
| Question 1 | able to critically analyse the scenario and identify the conflict | (2) |
| Question 2 | shows good understanding of the term conflict | (4) |
| Question 3 | able to provide all the causes of conflict mentioned in the scenario | (6) |
| Question 4 | clearly demonstrates the importance of stress management in the workplace | (8) |
| Question 5 | provides 5 conflict resolutions | (10) |
| TOTAL: 30 |
Conclusion
it is importance for you to understand and be familiar with the concept of conflict and stress management, because one day you will be hired at a workplace and you will meet different people who come from different backgrounds. therefore, you will need these set of skills to help you to deal with those types of situations where you find yourself in conflict with your colleagues. this will help you in real life situations.
learners please watch the following video it will give more insight about the types of conflict at the workplace.