Introduction
Greetings Grade 10 learners. Today we are starting a new topic, the Concept of Quality. There is a link below is for the introduction of this lesson, copy and paste it on your web browser to watch the video.
INTRODUCTION VIDEO - Onedrive Link: https://1drv.ms/v/s!AhmraxpPFnfRiFkavmVYBnUNpiVH?e=znVFeg
PowerPoint presentation on the topic: https://1drv.ms/p/s!AhmraxpPFnfRiFrd0Pi357RZCrFr?e=dY4MkB
- Quality Management
Task
Essay Task
All learners must write an Essay based on the Concept of Quality.
Your Cover page should include all your details, Name, Surname, and Grade.
Due Date:12/09/2022
Total Marks: 40
Please follow an essay writing structure starting with your introduction, Body, and Conclusion. Underline or Bold all your headings and subheadings.
The introduction should include Two complete facts related to the topic.
The body should include: It will follow after the introduction. The body of the essay must be divided according to subheadings. The subheadings are the main points that you are required to write about or explain. For every subheading provide a minimum of 4-5 full actual sentences.
The conclusion should include: it will follow after the body, the conclusion should include at least Two relevant and meaningful facts about the topic discussed without repeating any of the facts given in the essay. Summarise your key points by bringing the ideas together, note that it is important that your opinion is presented in the conclusion.
Resources for Essay writing
- Quality and it's relation to the Business Functions
- Powerpoint Presentation OneDrive Link: https://1drv.ms/p/s!AhmraxpPFnfRiFvI_t8rr897ILzc?e=Y3zF06
-
https://www.youtube.com/watch?v=0F4SQmpNsGw
Notes:
You are required to know the concepts and their meaning, to ensure a better understanding of the QUALITY content.
1.1. QUALITY
• Quality refers to the ability of a product / service to meet a specific need.
• It refers to the characteristics of a product / service that meets the customer's requirements.
• The efficiency of services and the ability to deliver an effective result without too many delays.
• It is measured by specific criteria such as physical appearance / reliability / durability / sustainability / after-sales services.
1.2. QUALITY CONTROL
• A system that ensures the desired quality is met by inspecting the final product to ensure that it meets the required standards.
• Checking raw materials/employees/machinery/workmanship/production to ensure that high quality standards are maintained.
• Includes setting targets/measuring performance and taking corrective measures
1.3 QUALITY ASSURANCE
• Control what is performed during and after the production process. to ensure that the required standards are met at every stage of the process.
• Ensure that the required standards are met at every stage of the process.
• Processes set up to ensure that the quality of products / services / systems meets predetermined standards with minimal defects / delays / shortcomings.
| QUALITY CONTROL | QUALITY INSURANCE |
| A system that ensures the desired quality is met by inspecting the final product to ensure that it meets the required standards. | Performed during and after production process to ensure that required standards are met with each step in the processes. |
| Checking raw materials/employees/machinery/workmanship/produ ction to ensure that high quality standards are maintained. | Ensure that every process is focused on getting the product right the first time and prevent errors from happening again. |
| Includes setting targets/measuring performance and taking corrective measures | The 'build-in' of quality rather than the 'check for' quality ' |
3. Importance of quality for businesses.
• Improve customer satisfaction.
• Efficient use of resources and time.
• Increase productivity.
• Continuous improvement of products and services.
• More likely to achieve the business vision and goals.
• Place products above those of competitors.
• Improved skills and knowledge of employees through training
| GENENERAL MANAGEMENT |
• Develop / implement / monitor effective strategic plans. • Communicate shared vision, mission and values effectively. • Make sure all departments meet their deadlines / targets • Understand changes in business environments. • Be prepared to give an example of the behaviour expected of employees in terms of ethics as well as productivity. |
| ADMINISTRATION |
• Use modern technology efficiently. • Easy to recall / locate information / documentation • All systems and processes are documented • All documents are kept neat and tidy in a safe place. • Make relevant information available for quick decision making. |
| FINANCIAL |
• Effective cash management through cash budgeting. • Financial records must be kept up to date. • Liability through rigorous financial processes. • Prepare timely / regular accurate financial statements. • Invest surplus funds to create sources of passive income |
| HUMAN RESOURCE FUNCTION |
• Low staff turnover in the business • Provide good working conditions • Motivate and reward employees • Ensure fair and equitable selection process • Fair remuneration packages that match the industry. |
5. Relationship between MANAGEMENT and the SUCCESS of the business.
• The correlation between management and the success of the business in achieving its goals, strengths and weaknesses.
• Management plays an important role in making the right decisions and motivating employees to be productive.
• Poor management can lead to ineffective employees and loss of productivity.
• Businesses require continuous decision making and problem solving.
• Problems that cannot be solved and decisions that are made appropriately can lead to a decrease in productivity.
Process
Instructions for Essay
Read the given scenario below and answer accordingly.
| Vivo Supermarket has certain business and management functions performed by the managers of the various departments in the organization. Mr. Zizi, the general manager, made the following statement: 'The quality of performance within these business functions can contribute to the success of the organization'. |
Give Vivo Supermarket advice on the following aspects.
• Distinguish between quality control and quality assurance.
• Discuss quality in relation to the following business functions:
o Finance
o Administration
o General management
o Human resources
• Elaborate on the relationship between management and the success of the business.
Evaluation
Rubric
The rubric for marking of the essay according to FLASO
| Facts |
30 max |
|
| Layout |
4 max |
|
| Analysis |
2 max |
|
| Synthesis |
2 max |
|
| Originality |
2 max |
|
| 40 Max |
Conclusion
I hope this lesson was an informative one and that you are now equipped with the necessary resources to complete the essay writing activity. This activity will not assist you in class but aids as practice for your upcoming examinations. Do not do yourselves a disservice by not completing it. By now you should be able to explain the importance of quality for the business and the role played by busines functions in achieving good quality of services and products. Follow instructions and go through the provided notes and videos to achieve the best mark possible.
Upon completion of the activity learners should Submit their essays on google drive
Google drive link:
https://drive.google.com/drive/folders/1vI5HnD75fij-bGvjjUlH4LrTMq5TkXwR?usp=sharing
Credits
- https://wcedeportal.co.za/
- • WCED Grade 10 Business Studies Core Notes (2020): Business Operations, p. 17-20
- Via Afrika Business Studies Grade 10 Learner's Book
- • Platinum Business Studies Grade 10 Learner's Book Oxford
- N Magula,2022 PowerPoint slides
- Momberg, , 2016. Gr 10 BS Quality & Business Functions. [Online] Available at: https://www.youtube.com/watch?v=0F4SQmpNsGw&feature=youtu.be [Accessed 30 August 2022].