Introduction
Good day Grade 10 please watch the introductory video to the new topic: Concept of Quality.
Task
24 August 2021
Grade 10 - Concept of Quality
Marks:24
Complete all questions in your Business Studies writing books.
For this task you are required to watch the 3 minutes introductory video as well as the videos that are in the "Process'' section in order to complete the questions that follows.
Question 1: (Give the correct term for the following statements). [8]
1.1 Special signs, marks or names used by manufactures. (2)
1.2 A small portion of product given to consumers to test quality. (2)
1.3 Agricultural products are classified according to quality.(2)
1.4 The SABS approve of products. (2)
Question 2: (Watch videos in "Process" section in order to complete.
2.1 Tabulate 2 differences between Quality Control and Quality Assurance. [8]
Question 3: (Watch videos in "Process" section in order to complete. [8]
State whether the following statements is either "Quality management" or "Quality Performance".
3.1 Can be obtained if all departments work together towards the same quality standards. (2)
3.2 Aims to ensure that the quality of goods/ services consistent/focuses on the means to achieve consistency.(2)
3.3 Techniques/tools used to design/improve the quality of a product. (2)
3.4 Total performance of each department measured against the specified standards. (2)
TOTAL 24 MARKS
Process
Below you will find the necessary notes/links/videos/images that goes in hand with our topic of today "Concept Of Quality"
Meaning of Quality Control.
- Quality control (QC) is a process through which a business seeks to ensure that product quality is maintained or improved. Quality control requires the company to create an environment in which both management and employees strive for perfection. This is done by training personnel, creating benchmarks for product quality, and testing products to check for statistically significant variations.
- A significant aspect of quality control is the establishment of well-defined controls. These controls help standardize both production and reactions to quality issues. Limiting room for error by specifying which production activities are to be completed by which personnel reduces the chance that employees will be involved in tasks for which they do not have adequate training.
Meaning of Quality Assurance
- Quality assurance (QA) is any systematic process of determining whether a product or service meets specified requirements.
- QA establishes and maintains set requirements for developing or manufacturing reliable products. A quality assurance system is meant to increase customer confidence and a company's credibility, while also improving work processes and efficiency, and it enables a company to better compete with others.
QUALITY MANAGEMENT
- Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
QUALITY PERFORMANCE
- Quality of performance is how well the product functions or service performs when put to use. It measures the degree to which the product or Service satisfies the customer from the perspective of both quality of design and the quality of conformance.
OTHER USEFUL RESOURCES/ARTICLES/WEBSITES
Evaluation
You will be marked according to the memorandum below.
Question 1
1.1 Trademark
1.2 Sample
1.3 Grades
1.4 Commercial Standards
2 marks per answer = [8]
Question 2
2.1 Difference between Quality Control and Quality Assurance
| Quality Control | Quality Assurance |
it meets the required standards. |
to ensure required standards have been met at at every stage of the process. |
performance and taking corrective measures. |
the product right first time and prevent mistakes from happening again. |
2 marks per answer = [8]
Question 3
3.1 Quality performance
3.2 Quality management
3.3 Quality management
3.4 Quality performance
2 marks per answer = [8]
GRAND TOTAL = 24 MARKS
Conclusion
In conclusion Grade 10 you are required to watch the clip below and construct an essay as Assignment 1 for Term 2, further details to be discussed in our next lesson.