Business Studies: Stress and Crisis Management (Grade 11)

How often do we get stressed? People are stressed daily by every day events. Lets see how we can manage stress and crisis. This website will teach you what stress is and how to manage stress in your daily lives. It will also teach you what crisis is and how to manage it in our daily lives and businesses.

According to Dr Selye, stress is the nonspecific response of the body to any demand made upon it. In other words, the body reacts to stressors-the things that upset or excite us in the way regardless of whether they are positive or negative. A crisis is any event that is, or expected to lead to, an unstable and dangerous situation affecting an individual, group, community, or whole society. Crises are deemed to be negative changes in the security, economic, political, societal, or environmental affairs, especially when they occur abruptly, with little or no warning. More loosely, it is a term meaning 'a testing time' or an 'emergency event'.

You will now watch a video from YouTube so that you can have a clear understanding of this lesson. 

Gr 11 Business Studies Term 2 lesson 2 Stress and Crisis management - YouTube

After watching the video please ensure that you are doing this task:

QUESTION 1

 1.1  Elaborate on the meaning of stress. (4)

1.2  Identify the causes of stress represented by EACH statement below:

1.2.1 Dan is not able to perform his duties as he was given the responsibility to manage three departments in his workplace.

1.2.2 The employees of Elsie Manufacturer are not able to use the latest equipment to produce quality products.

1.2.3 The management of Nkone Auditors always instruct their employees to work at home and spend less time with their families. (6)

1.3 Mention FIVE other causes of stress in the workplace. (5)

1.4 Recommend ways employees can manage stress in the workplace. (8)

1.5 Explain the importance of stress management in the workplace. (8)

QUESTION 2

2.1  Read the scenario below and answer the questions that follow.

AGNES EVENTS ( AE) Agnes Events is a large business that specialises in planning birthdays and wedding events. Some of AE’s assets and equipment were stolen. AE’s employees blamed each other for stealing these items. This created conflict in the workplace.

2.1 Name TWO causes of crisis from the scenario above. (2)

2.2 Give other FOUR example of crisis in the workplace. (4)

2.3 Advise the management of AE on how they can deal with crisis in the workplace. (8)

2.4  Elaborate on the meaning of change in the workplace. (4)

2.5 Give examples of the following external causes of change:

2.5.1 Social factors (2)

2.5.2 Economic factors (2)

2.5.3 Market factors (2)

2.6 Read the scenario below and answer the questions that follow:

EASY SHOPPING SUPERMARKET (ESS) Easy Shopping Supermarket is a large business that sells a variety of goods to different types of customers. The business was affected by the coronavirus and as result they had to terminate the employment contract of some employees as they could no longer afford paying their salaries. ESS lost some of their customers to the American Smooth Supermarket that sells quality goods at lower prices. The government instructed the management of ESS to give the previously disadvantaged individuals equal job opportunities.

2.6.1 Identify THREE major changes that ESS and its employees have to deal with.

Use the this  below as a guide to answer QUESTION 2.6.1. (9)

MAJOR CHANGE and MOTIVATION

 2.6.2 Suggest strategies that ESS can use to deal with EACH of any TWO major changes identified in QUESTION 2.6.1 above. (12)

Use this below as a guide to answer QUESTION 2.6.2

MAJOR CHANGE  and STRATEGIES

 2.6.3 Advise ESS on how they can apply the following John P Kotter’s 8 steps of leading change:

Form a powerful coalition/Build the guiding team

Develop a vision and a strategy

Empower broad based action

 Generate/ Create short term wins (8)

STEP 1 :

Read the introduction and try to get an understanding of the topic at hand.

STEP 2:

Go to your "Task" section and follow the instructions given.

Click on the link provided and watch the video to gain more knowledge on the topic "Stress and Crisis Management".

STEP 3 :

Before completing the task, click on the "Evaluation" section to see how your task will be marked/evaluated.

Complete the task on Microsoft Word, keeping in mind that it needs to follow a specific structure. (Use the evaluation table as your guide)

Cover Page must include your Name and Surname, Grade and Class, Due date, Subject and Teacher's name.

STEP 4 :

Once you have completed your task, please submit it to the email address given. (lunamandla.jim@gmail.com)

Use the information below to guide you when completing your task:

Question 1

1.1 4 marks ( 2 FACTS)

1.2

1.2.1 2 marks

1.2.2 2 marks

1.2.3 2 marks

1.3 5 marks (5X1)

1.4 8 marks (4x2)

1.5 8 marks (4x2)

Question 2

2.1 2 marks (1x1)

2.2 4 marks (4x1)

2.3 8 marks (4x2)

2.4 4 marks ( 2 FACTS)

2.5

2.5.1 2 marks

2.5.2 2 marks

2.5.3 2 marks

2.6 Answer BOTH 2.6.1 and 2.6.2 in a TABLE

2.6.1 3 marks ( 1 for CHANGE & 2 for MOTIVATION)

         3 marks ( 1 for CHANGE & 2 for MOTIVATION)

         3 marks ( 1 for CHANGE & 2 for MOTIVATION)

2.6.2  4 marks ( 2 for CHANGE & 2 for STRATEGIES)

          4 marks ( 2 for CHANGE & 2 for STRATEGIES)

          4 marks ( 2 for CHANGE & 2 for STRATEGIES)

2.6.3 8 marks ( 4x2)

In conclusion, managing anger and crisis can seem very hard and overwhelming at times. Stress and crisis are sometimes very hard to overcome and defeat, but there are ways and this website contains some of these methods that I find are the most effective.





I enjoyed making this website as it taught me many new things and I now know better ways to deal with stress and crisis and how to keep the stress and crisis levels to minimum in my life. I hope this website is helpful and will help you overcome the stress and crisis and that you will be in control from here on out. "So keep calm and don't stress."

For more information and for revision, view the following link:

Grade 11 Business Studies l Stress, Crisis & Business environments Revision - YouTube

This topic was chosen for the learners to understand what is stress and crisis and how to deal with them. After the task I believe that the learners will know how to avoid stress and how to deal with these two.

 I hope that the learners will enjoy working through this Task.

Please feel free to email me any questions that you may have and ALL THE BEST with your assignment.

Regards

Ms L Jim